Newsflash: Travelers still don’t think very much of airlines.
Such is the conclusion of the American Customer Satisfaction Index annual survey released on Tuesday. Of the more than 40 industries surveyed by the group, only two — cable television companies and internet service providers — perform worse than U.S. airlines. Even the U.S. Postal Service performs better.
Overall, reviews of the airline industry improved 3 percent compared to the prior year, researchers reported. But passengers still complain about the usual stuff: crowded seating, increased fees, higher ticket prices and poor service. According to the report, business travelers tend to give airlines higher ratings then leisure travelers.
Travelers did tell researchers that airlines do some things well. Passengers tend to approve of relatively efficient check-in options as well as on-time performance.
JetBlue Airways ranked first in the survey, followed by Southwest Airlines. US Airways and United Airlines finished last.