Won’t make a Southwest Airlines flight? You must tell the airline or you’ll lose your money

Consider this a public service announcement. Starting today, if you do not cancel your Southwest Airlines ticket at least 10 minutes before your flight is scheduled to leave, you’ll forfeit everything you paid for your flights.

This is for Southwest’s “Wanna Get Away” and “Ding” fares, the airline’s cheapest and most popular tickets. In the past, you could receive a travel credit — but not a refund — if you didn’t take your flight. There was no requirement to tell the airline you weren’t going to show up.

Southwest’s policy is still just about the most customer friendly of any major airline. Most airline charge high fees – as high as 200 — when customers cancel a flight.

Click here for information on Southwest’s policies.

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