How will the new American Airlines be different than its predecessor?
Some signs are already apparent, according to a letter sent by new chief executive Doug Parker to the combined carrier’s employees. Two things stand out from the letter, which I received from a former American employee.
- There is no longer reserved parking for executives.
- There is no longer a security guard outside of the “executive wing”
Here’s what I received from the former American employee:
Sent: Monday, December 09, 2013 9:01 AM
To: Broadcast Info
Subject: A message from Doug to HDQ employees
Fellow HDQ Employees,
I can’t tell you how excited I am to be at Centreport working with all of you. I was in this building nearly 25 years ago and it is a pleasure and an honor to be back.
Everyone has been extremely welcoming and supportive and I appreciate that very much. We have a lot of work to do together, and we have the best team in the business to do it. It won’t be easy, but it will be rewarding, energizing and meaningful work. And we will have fun together as we accomplish great things for our customers, our fellow employees and our investors.
A major merger and a new leadership team will mean a lot of change for all of us. Much of it will happen naturally over time – but there are a number of things that I think are important to change immediately. Two relatively small, but symbolically important, changes that are happening immediately affect those of us in HDQ, so I wanted to explain them to you myself:
There is no longer reserved parking for executives.
We believe management is a meritocracy. Those who do well, are given more responsibility, and with increased responsibility comes rewards like compensation, office space, etc. But I don’t think the best way to award parking spaces in a meritocracy is by level; rather it is by arrival time. More importantly, I want our executives and leaders out in the operation as much as possible, so giving them reserved parking is an inefficient use of the best spaces.
There is no longer a security guard outside of the “executive wing”
If you can manage to get into this building through those revolving doors of security, then you are certainly welcome to visit the executive wing any time you want. (We’re working on those revolving doors also, but that’s not a Day One fix.) Please come by and say hello to me and the rest of the team – we look forward to meeting all of you.
Both changes are effectively immediately. As you’ve probably already noticed, the signs have been removed. The security guards have been redeployed elsewhere in the building and we’ll get that desk out of there before too long.
Hopefully these changes make sense to you. If you have any questions or comments, please let me know. In the meantime, thanks again for the wonderful welcome. I am ready to get to work with all of you.