What should you do if your airline audits you?
This is something Gary Leff, the talented blogger at View from the Wing, explored Monday in a blog post. But before we explore his advice, perhaps you’re a bit puzzled about why an airline might audit you. It gets complicated, but most audits are triggered when the airline believes that you have sold someone else a benefit that was only supposed to go to you.
- You redeem a free ticket using miles. You sell that “free” ticket to someone else for cash. (Giving the ticket to a friend or relative for free is usually OK.)
- Airline often give their best customers chits for free premium class upgrades. But customers also cannot sell these.
As we learned from the Minneapolis rabbi who had his account closed by Delta after he complained too much, airlines have complete control over your miles. And according to Leff, their auditing departments can be thorough. Sometimes, the airlines will confront travelers while on they are on their journey to question if they’ve purchased something that should have been free. More often, airlines will probe the person they’ve accused of selling the ticket or upgrade. In the worst cases, an airline can close your account.
Leff has a thorough explanation of exactly what to do on his blog. But here’s his advice in brief:
If you’ve broken program rules, offer a contrite apology. You might lose some points, you might even be asked to pay the cost of a ticket that was obtained contrary to program rules. But unless your conduct was large scale and ongoing you’ll probably be invited to continue participating in the program
When it comes to frequent flier programs, Leff knows his stuff. You might consider following him on Twitter.