Consider this a public service announcement. Starting today, if you do not cancel your Southwest Airlines ticket at least 10 minutes before your flight is scheduled to leave, you’ll forfeit everything you paid for your flights.
This is for Southwest’s “Wanna Get Away” and “Ding” fares, the airline’s cheapest and most popular tickets. In the past, you could receive a travel credit — but not a refund — if you didn’t take your flight. There was no requirement to tell the airline you weren’t going to show up.
Southwest’s policy is still just about the most customer friendly of any major airline. Most airline charge high fees – as high as 200 — when customers cancel a flight.
Click here for information on Southwest’s policies.
Southwest Airlines passengers traveling from Phoenix to LAX were treated to a mini-concert by singer-songwriter Gavin DeGraw Wednesday, as part of the airline’s “Live at 35″ series. Photo by Robert Casillas.
Have you ever wondered about the acoustics at 35,000 feet?
Perhaps not. But some folks on a Southwest Airlines flight from Phoenix to Los Angeles on Wednesday got a first-hand lesson in them. Gavin DeGraw, a singer-songwriter perhaps best known for composing theme music for the television drama “One Tree Hill,” played a two-song set when flight 425 reached its cruising altitude. He also had some fun, even climbing onto a seat for a short period.
Most of the passengers admitted to me that they had never heard of DeGraw, but that did not stop their excitement. They cheered after his set and then asked for autographs and pictures. DeGraw happily complied.
The sound quality, while not great, was not nearly as poor as I feared. Passengers could definitely hear the words through the public address system.
Here are some videos from the performance.
UPDATE: The New York Times is reporting 10 people were injured, “though it appeared that none were serious.”
A Southwest Airlines 737 landed Monday evening without its front landing gear, according to reports.
It appears everyone is OK, but there are some pretty scary images and videos being shared on social media today. Here are some of them.
UPDATE 6 p.m. — Initial news reports indicated that the plane received an escort from fighter jets, but Michael Kucharek, spokesman for North American Aerospace Defense Command said in a telephone interview that the reports were erroneous.
“There was no intercept nor an escort,” Kucharek said. “We monitored from the air.”
ORIGINAL POST A Southwest Airlines plane from Los Angeles to Austin made an emergency landing in Phoenix on Monday afternoon escorted by fighter jets.
In a statement, officials with Phoenix Sky Harbor International Airport said the plane was diverted because of a “possible threat.” Assistance from Phoenix police was requested.
The flight was Southwest flight 2675.
We received the statement below from Southwest at around 4:30 p.m. PDT.
“Out of an abundance of caution, the captain of Southwest Airlines flight 2675, en route from Los Angeles to Austin, safely landed in Phoenix to look into a possible security threat. The 143 Customers are being deplaned via airstairs and we will accommodate them on their way to AUS as soon as possible.”