Delta says it has invested $3 million in airport and fleet improvements since 2010. Photo credit: Delta
Delta announced plans Wednesday to spend more than $770 million to refurbish 225 of its narrow-body aircraft, including Boeing 757s, 737s, Airbus A319 and A320s. Delta will add power at every seat, as well as install updated bathrooms and galleys.
Delta will also add “Slimline” seats on the aircraft, which are considerably lighter and skinnier than the seats they replace. The Associated Press reports Delta will add seats to most planes under the new configurations.
Last week, I visited Delta headquarters and spoke with Mike Henny, Delta’s director for customer service experience. We talked about the refresh and the slimline seats. Keep reading to see our Q and A.
With more people traveling with laptops and tablets, you would think airlines would get out of the business of providing in-seat entertainment. They could give passengers some in-seat power and internet and let them fend for yourself.
But Mike Henny, Delta’s director of customer experience, says his airline has no plans to stop giving passengers in-seat entertainment. In fact, he expects Delta will continue to invest in in-seat entertainment, with sharper, clearer screens with even better resolution. That sort of investment is expensive, but Henny said customers demand it.