Like its competitors, American has had a rough February, operationally. Photo: American.
In American’s latest employee newsletter, the airline focused on the difficult winter weather that had affected the operation so far in 2014. Here’s some data the carrier provided on impacts to American and US Airways as of Feb. 20.
Deicing events so far in 2014 at ORD
Inches of snowfall so far in 2014 at ORD
Combined completion factor on Feb. 13 – the lowest in more than 10 years
Flights operated by Piedmont and PSA on Feb. 13
Percentage of canceled flights at CLT on Feb. 13 (all but a handful of our 640 daily departures)
Percentage of canceled flights at DCA on Feb. 13
Calls received in the domestic reservations system on Feb. 12 and Feb. 13
US Airways is expecting to move to Terminal 3 at Los Angeles International Airport next week, leaving Terminal 1, which it has shared with Southwest Airlines.
I’m being told that Feb. 12 is the targeted move date. I’ll update if that changes.
American Airlines, which is merging with US Airways, has printed up posters in an attempt to make things easier for travelers. Here’s the good news: American and US Airways will run shuttle buses inside the secure area of the airport to facilitate connections between the two airlines. This means passengers won’t have to re-clear security to switch airlines. The buses will leave every 20 minutes.
That’s a big deal, because American’s Terminal 4 and US Airways’ Terminal 3 are not particularly close to one another, despite the numbering scheme. There’s also no way to walk from one terminal to the other without re-clearing security.
Here are posters you’ll see soon at Terminal 3 and Terminal 4.
For local readers, the most interesting tidbit could be the fact that Los Angeles has not been performing as well as American’s other hubs:
Mr. Kirby said American’s operations at Los Angeles International Airport are improving now that it is the largest carrier there with the highest offering of premium seats. He said Los Angeles was profitable last year but “not by much,” while this year he expects it “to be nicely profitable.” He also said American is focused on winning back business from corporations that switched their travel away from the old American in recent years.
It is time for the American Airlines Group Operational Olympics! Photo: US Airways.
Your American Airlines and US Airways flights and bags could arrive faster in 2014.
In a letter this week to employees, American Airlines Group president Robert Isom outlined a bribery scheme to keep employees on-target. The new combined carrier will compete with rivals Southwest, United and American on three key metrics:
· On-time arrivals – Arrivals within 14 minutes of published time;
· Baggage performance – Mishandled baggage reports (MBR) per 1,000 customers; and
· Customer satisfaction – Complaints sent directly to the DOT per 100,000 enplanements.
If the new American Airlines Group is above all of its rivals in any of the three components, every employee will receive a monthly bonus of $50. If the airline is on top in all three metrics, employees can earn an extra $150 per month.
There’s also another way employees can earn extra money without being No. 1. If American Airlines Group airplanes leave on-time 70 percent of the time, employees will receive $50. The metric here is called D(0), which means the aircraft must leave exactly on-time. The federal government usually considers a flight on-time so long as it departs within 15 minutes of the scheduled time.
This sort of bribery is fairly common, and United did it recently. I know we have a lot of airline employees who read this blog. My question to you: Do these bonuses make you work harder to keep customers happy?