For American Customer Service, Pay Up

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By
Muhammed El-Hasan
on December 12, 2008 2:16 PM | | Comments (0) |

This story speaks for itself. No need for extra comments from me.

Want to speak to an American when calling customer service? For you, extra price!


(Walletpop.com) Anyone who's ever had a Dell computer knows the company doesn't offer much in the way of customer service. But this takes the cupcake.

In response to complaints that calls to customer service end up somewhere in Bangladesh, where the employee may or may not be able to make himself understood, Dell has decided to offer this fantastic new service. The Your Tech Team service promises that when you call tech support, you will get a real live American. For a price.

Read the whole story.

Here's a commentary from CNET:
"Dear Dell: Customer service should be free"

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About this Entry

This page contains a single entry by Muhammed El-Hasan published on December 12, 2008 2:16 PM.

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China Won't Boost Plane Orders is the next entry in this blog.

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About Biz Waves

Biz Waves is a one-stop Web hub for business news and content from the South Bay region of Los Angeles County and beyond.

The primary contributor is:

Muhammed El-Hasan, a business reporter at the Daily Breeze since 2000, covers aerospace and everything else about business in the South Bay. Muhammed previously reported at the San Bernardino Sun and the community news division of The Orange County Register. He also worked as a researcher in the Jerusalem bureau of the Los Angeles Times in 1996-97. But his career highlight as a young man was driving a forklift at a Gardena company near Hawthorne, where he grew up.

You can email Muhammed at muhammad.el-hasan@dailybreeze.com

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