Google Docs: September 2009 Archives

More than a few institutions of higher learning (including California State University Northridge, I've learned) are in the process of transitioning from traditional e-mail services (generally Web-delivered, I believe) to Google Apps, through which students and faculty will have e-mail and documents managed by Google (thus either freeing university IT staff to "work on other things," which could mean "other things," or "you're fired"; unsure on that one).

Anyhow, it's no secret that I'm a proponent and occasional user of Google Apps (more Sites, some Docs and Mail), and the city of Los Angeles' exploration of Apps for its use has put the spotlight even more tightly on Google and its response to and resolution of problems.

So Brown University is among the schools moving to Google Apps, and recently some students discovered that through Gmail they were able to read hundreds of messages in other students' e-mail boxes.

Not terribly secure. It turns out that 22 students were able to read others' e-mail, but there has been some criticism aimed at Google for a) taking 3 days to resolve the problem and b) not communicating well (or pretty much at all) with the university's IT department after the problem was discovered.

"It was a small hiccup along the way and it's an issue we've taken extremely seriously," Google's Rajan Sheth told The New York Times. (And you know when The New York Times gets involved, there's considerable heat on your ass).

What I'll say is that these things happen, and Google should be getting better at having them not happen. I don't know how they're doing on that. I suspect we'll either hear more (especially if things don't go well at CSUN) or hear less (if things do go well).

And as I, along with scores of others, have written recently, Microsoft's own cloud-based apps are starting to roll out, although it'll be awhile before they work at all (the Word component is still read-only) and probably a longer while before they are as well integrated with each other and with a matching e-mail component, and also a long time (or even never) before documents are as easily shared and collaborated on as they are in Google Apps.

You never know, especially at this early stage. One thing I do hope is that a) Google learns from all these glitches and smooths out these transitions, and b) the competition from Microsoft pushes Google to upgrade Apps that much more quickly and start adding the missing functionality (like easily created paragraph indents and "smart" quotes) that would make using Docs more like a true MS Word-type application and less like a souped-up, HTML- and CSS-powered text editor.

That's a long title, eh? I suppose I should tighten up on it, but in the wild-west world of blogging, it's writer's choice, am I right?

Anyhow, the two big topics these days are the new apps.gov site which helps government agencies choose cloud-based applications, and Microsoft's unveiling of an early version of its Office Web suite, which brings longtime cash-generator MS Office into the cloud and accessible via a Web browser near you.

So if the federal government is recommending cloud-based applications, and Microsoft is making cloud-based apps, if only to compete with Google Apps (which is eating Microsoft's lunch and eyeing its breakfast and dinner, too), then apps and data in the cloud are starting to look a whole lot more mainstream.

And the city of Los Angeles' interest in adopting Google Apps isn't looking so out there.

I give Microsoft a whole lot of grief in this blog, and it's pretty obvious that the company has been reacting (instead of acting or innovating) since its founding. How can you argue with it? It's probably one of the most successful companies in American history.

And in this case, the development of Office Web is a reaction to the innovation of Google and others in developing browser-based applications.

Still, Microsoft is Microsoft, and Office is Office, and if you're a big entity like the City of Los Angeles, I encourage you to test out all the alternatives, including Google Apps, Microsoft Office Web, Zoho and anything else I've either forgotten to mention or haven't ever heard of.

Many of my fellow users of free, open-source software think cloud computing is going to take away our freedom, hurt open-source innovation and compromise our data. I don't know whether all, some or none of these things will happen.

What I do know is that in the near future, data and apps in the cloud is going to happen, government and the enterprise is already going there, and millions of others will soon follow.

And I believe that there's a place in this paradigm for huge makers of proprietary software, huge Web-based companies, plus companies and developers of software both free/open and otherwise to create new ways of creating, accessing, storing and manipulating the data that we derive from our personal and professional lives.

This image appears in the Google Chrome browser when you try to load a Web page and something goes wrong. It has nothing to do with today's Gmail outage, but it did come up when I (appropriately) Googled "sad Google," so I present it to you in this entry ...

In case you hadn't noticed (and if so, I don't know how you managed it), Gmail is dead today.

More than a few people I work with have their various e-mail accounts feeding into Gmail, where they usually read their collected messages in Google's Gmail-reffic skin from wherever they happen to be.

Just not today.

According to the post above from Cnet's DeepTech blog, other Google services, including search, Google Docs, Sites, Calendar and a host of other Googly bits are functioning as normal (i.e. they're working).

This is one of those things that doesn't look good for those advocating the adoption of Google's Gmail and other services under the Google Apps umbrella in the enterprise, including the City of Los Angeles.

We'll see how Google pulls out of this, and how it affects the uptime stats for the Gmail service. And it'd be nice to find out exactly what happened.

One thing's true: It's a pain in the ass to lose access to your e-mail in the middle of the day.

It makes me feel pretty good at this particular moment about POP-ing my mail into Mozilla's Thunderbird ... and keeping my Yahoo Mail account going.