Restaurant of the Week: The Mug Shakes

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The Mug Shakes, Victoria Gardens Food Hall, 12434 N. Mainstreet, Rancho Cucamonga

The Mug Shakes, which opened in May, is a locally owned stall in the Victoria Gardens Food Hall, a non-chain that could become one. It created a sensation upon opening with its decadent creations that are served in glass mugs and spill out of them, with long lines reported on weekends. My colleague Neil Nisperos wrote about them. Fox 11 did a feature too.

As is often the case with me, I was curious but didn’t act on my curiosity for a while; it’s not often I’m at Victoria Gardens, and the messy look of the shakes was a little off-putting, even while it might draw in others. I kind of forgot the place was there. And then a friend from North Hollywood visited and posted photos, and, shamed, I made a special trip on a lunch break this week, when the mercury was 100.

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After lunch, I went to The Mug Shakes, where only a couple of parties were in line. I had time to read the menu board, where photos of the shakes scroll by. A few sounded enticing for my tastes: the Nutty Peanut, with peanut butter and Kit-Kats, the Pine Crunch, with pineapple cheesecake, the O’Real Bomb, with Oreo cookies, and the Grasshopper, with mint chocolate chip ice cream. Some shakes are $7 while others are $8, presumably due to ingredients or assembly time, as all are the same size.

I went for the Banana Bang ($7), with bananas and toffee, in part because it seemed like a (very relatively) lighter offering, and somewhat tidy. It arrived about five minutes later.

There were banana chips affixed to the rim and, inside, fresh banana pieces amid the ice cream, plus smears of toffee inside and around the rim and a topping that some say is marshmallow cream rather than whipped cream.

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Two could share one of these shakes. The elaborate, spillover presentation is eye-catching, if not all that appealing to me. What surprised me was that the shake wasn’t made with premium ice cream. I expected more after all the hype and the care spent on the appearance. Overall, my shake was very sweet but didn’t taste that great. It felt like wasted calories.

Toppings may not impress either: The few, lonely naysayers on Yelp, where Mug Shakes currently has a 4.5 rating, point out that the brownies in one shake are the processed Fiber One brand, not fresh-baked. If they’re going to go to this much trouble, why not use better ingredients and charge another $2 or $3?

“Does it come with a shot of insulin?” one friend asked after seeing a photo of my shake. My NoHo friend said she’d had the Marvelous Mango shake and found it refreshing. “I asked for the calorie counts,” she confided, “and the worker there laughed at me.”

You can take the mug home if you like — the staff will give you a plastic bag for it, since it will be goopy outside and in — or you can return it, which I did. Would I ever go again? Ehh, probably not. At the VG, you might get a better, and certainly more conventional, shake at The Melt (six flavors, including Snickerdoodle) or Johnny Rockets.

Below is a photo from Yelp of a more typical Mug Shakes offering, the Pebble Graham (I think), that may strike you as either challenging or disgusting. I report, you decide.

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  • DebB

    I was just there in the food hall on Saturday night with friends, and we noticed the very long line at Mug Shakes. We wondered what it was all about, so your review is very timely.

    I’m with you – messy food generally doesn’t attract me. The ice cream spilling all over, and the over-abundance of the whole thing, probably won’t have me standing in line. Especially if, as you say, the ice cream and toppings themselves are not premium quality. Although if they were, I suppose they would charge even more.

  • Joanne Dallas

    Stuff is soooo sweet. The concept here seems to be an appeal to the greedy child lurking in us all.

  • SAWZ

    Its bad enough to confess having an occasional “In-N-Out” or weekly Handel’s treat at my Weight Watchers meeting. I would really have to keep it a secret if I indulged something that looked like that “Pebble Graham” for I would probably be shamed out of the door.

  • Bob Terry

    The last picture looks like a 7 y/o and a 5 y/o made it for “mommy’s birthday”. Looks like crap to me. A single scoop from Thrifty’s…oops..Rite Aid, is just enough.