Reader reactions

There is more knowledge outside the news room than inside. Part of our problem is that we are so used to talking to our readers, we have a hard time truly listening. Some of you graciously reacted to my column today with some solid suggestions. I can’t promise that we’ll implement them, but I do promise to listen to them.

Here’s part of an e-mail from Ernie Black from Valinda:

” I wonder why some companys make the wrong choices, trying to guess what the customers want and what they need. But they never ask why we no longer buy their product or why we went somewhere else to shop. They never want to hear what is wrong.”

The complete message follows –

Your column in todays Tribune is interesting. I wonder why some
companys make the wrong choices, trying to guess what the customers want
and what they need. But they never ask why we no longer buy their product
or why we went somewhere else to shop. They never want to hear what is
wrong. Instead they come up with an incentive trying to attract new
customers and keep the old ones without trying to change what they
already have. I cancelled TV guide because it became larger is size and
became an entertainment magazine instead of a TV guide. I am constantly
receiving offers to renew the subscription but they never ask why I
dropped them in the first place. Then your newspaper decided to “grow”
it’s included TV listings with your Sunday Edition. So now instead of a
neat little TV guide, I have to keep this unsightly section of
“newspaper” laying around.
I commend you for reaching out and asking “what can we do?” Every
day we read stories of car chases, bank robberies, drive-by shootings,
etc. But we rarely hear what happened to those who got caught. You should
have a daily column called,”Today In Court” that would relay the outcome
of the trials for those individuals who are convicted of such crimes. You
already have the original story in your archives and the follow up is
public knowledge so there shouldn’t be much research involved in “follow
up stories”.
We always read about someone pulled out of a rushing canal during
a rainstorm, or a baby found in an alley, or some family left homeless by
a fire and they have now where to go. How about a follow up story on the
those who overcame great obstacles to graduate from High School or
College. A story is only as good as it’s ending. And we should be able to
read about these endings in your newspaper.
You may think that nobody cares about the homeless guy, dumpster
diving for his next lunch. Most people pity him and some people help. And
nobody wants to end up like him. However, nobody knows how he got there.
I think it would be a service to everyone, especially our youth, if they
knew what led up to his dismal situation. Maybe someone will see them
self on this road and do something to avoid it. Once a week or so you
should pick out someone who is homeless and profile them. Find out where
they have been, would they have done anything different what advise do
they offer. What ever became of the people who made the news what it was
then.
The stories we read in the newspaper will only become history if
they include an ending.

Ernie C Black
Valinda

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One Response to Reader reactions

  1. Phyllis Meadow says:

    I agree with Ernie Black on many of the points he raises, particularly on the following: you did make your TV listings cumbersome by enlarging them, and, secondly, it would be valuable to know the stories of some of the homeless. I’ve heard people say that homeless people are just lazy, and while that may be true for some, I’ll bet not most. Difficult cirumstances is what I’d guess.

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