Customer Service: February 2008 Archives

The fastest way to alienate a mother/consumer is to insinuate that you know better than she does what's best for her children, says Maria Bailey, author of “Trillion Dollar Moms: Marketing to a New Generation of Mothers.” She also runs BSM Media, a Pompano Beach, Fla.-based marketing firm specializing in that demographic.

Another quick way to lose moms as customers is to invest in advertising campaigns that circumvent moms entirely and aim straight at their kids. Read more of this fascinating Stores Magazine article at: http://www.stores.org/Current_Issue/2008/02/Edit3.asp

.