Supervisor Don Knabe wants a report looking at the issues surrounding cell phone and internet-based 9-1-1 calls.
The push for the report follows a recent story about a man who collapsed at a South Bay business which had signed up for internet-based phone service. Another customer used the business' internet phone to dial 9-1-1. A land-line call would have gone straight to the local 9-1-1 operator, but the call was answered by someone in Denver who worked for the internet phone service. The employee needed to know the caller's location, in order to transfer the call to the right 9-1-1 operator, causing a delay in response.
"It is imperative that we get a complete picture of this situation," Knabe stated in a recent statement. "We need to know more about this problem in order to make sure we do what is necessary to protect people's health and well-being."
The push for the report follows a recent story about a man who collapsed at a South Bay business which had signed up for internet-based phone service. Another customer used the business' internet phone to dial 9-1-1. A land-line call would have gone straight to the local 9-1-1 operator, but the call was answered by someone in Denver who worked for the internet phone service. The employee needed to know the caller's location, in order to transfer the call to the right 9-1-1 operator, causing a delay in response.
"It is imperative that we get a complete picture of this situation," Knabe stated in a recent statement. "We need to know more about this problem in order to make sure we do what is necessary to protect people's health and well-being."
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