DWP ranked No. 2
Business customers of the Los Angeles Department of Water and Power rate the utility 2nd highest in overall customer satisfaction among public and investor-owned utilities in the Western United States and 8th highest in the nation, according to a study released last week by J.D. Power and Associates.
The DWP said the 2008 Electric Utility Business Customer Satisfaction Study (SM) ranked the LADWP second only to the Sacramento Municipal Utility District in the Western United States and ahead of 51 out of the 58 largest electric utilities across the nation.