DWP's poor image

The Los Angeles Department of Water and Power has been picked on by the City Council, bashed by ratepayers and slammed by taxpayer advocates for everything from escalating rates to confusing bills to poor customer service. Daily News,

But perhaps the critics never knew how bad it was. Until now.

A business journal has placed the DWP at No. 13 on a list of "The 19 Most Hated Companies in America."

It was ranked even worse than such trouble-plagued firms as AT&T - facing years of service complaints about iPhone coverage - and Bank of America, the target of complaints and lawsuits about poor mortgage service and foreclosures.