On ABC News' Nightline last night, Maxine Waters was shown making calls to mortgage lenders on behalf of constituents who are at risk of foreclosure.
The highly entertaining video is here.
The point was to demonstrate how difficult it is -- even for a high-powered congresswoman -- to get through to a live person who can help with a loan modification. On the video, Waters tries to get through to IndyMac, Bank of America, and Countrywide. Over and over again, she is forced to listen to hold music, gets transferred from one department to another, and is ultimately disconnected.
Waters' protégé, Laura Richardson, experienced this same difficulty back in May -- only in that case she was trying to modify her own distressed mortgage, not her constituents'.
The highly entertaining video is here.
The point was to demonstrate how difficult it is -- even for a high-powered congresswoman -- to get through to a live person who can help with a loan modification. On the video, Waters tries to get through to IndyMac, Bank of America, and Countrywide. Over and over again, she is forced to listen to hold music, gets transferred from one department to another, and is ultimately disconnected.
Waters' protégé, Laura Richardson, experienced this same difficulty back in May -- only in that case she was trying to modify her own distressed mortgage, not her constituents'.
Actually, she tried for 2 hours with BofA.
As Consumerist stated, "Maxine Waters isn't just a rank-and-file Congresswoman, either. She's a member of the powerful House Financial Services Committee and the Chair of the Subcommittee on Housing and Community Opportunity—pretty much the last person Bank of America wants to put on hold for two hours."