For their troubles, TWC So Cal customers get an On Demand coupon and $5 — go chill out (is this good for porn?)

politicians-start-war-against-time-warner-cable-internet-capsWhile the NFL rejoiced in the news that Sunday’s Super Bowl XLVIII was the most-watched TV show in U.S. history with an average of 111.5 million viewers, Time Warner Cable subscribers in Southern California continued to spitefully vent today after a blackout glitch dropped Fox’s standard definition signal for more than an hour and led to a disruption of thousands of viewing parties.

Some 2 million customers exist in TWC’s Southern California region that spans from the Coachella Valley to Ventura County, and practically all have high definition access through updated digital distribution. It’s likely only a small percentage trying to watch the game on KTTV (Channel 11)’s somewhat-outdated standard definition signal were actually affected, according to sources within the company and those experts who follow the cable TV business.

628x471Still, the fact that anyone had to read a message “signal currently unavailable” frozen on their flatscreens during the second quarter and through the halftime show was enough to cause random chaos.

As some took to social media platforms to demand rebates and threaten cancellation of the service, TWC spokesman Dennis Johnson said this evening that the company would issue a free On Demand movie credit to all customers in the Los Angeles area and a $5 gift certificate to analog customers.

Johnson confirmed that the cause of the problem was a piece of equipment that processes video signals, and they were still looking into all aspects of why it happened.

Read more at the story on the website here.

 

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