Grove Theatre kicked off AOL
If you're one of the 3,000 people on the Grove Theatre's e-mail list expect to start seeing a different e-mail address.
AOL has pulled the curtain on the Theatre's account.
The reason?
The company believed the Theatre owner, Sherry Kinison, to be involved in a pyramid scheme.
"I have the most squeaky clean e-mail and I can't get rid of stupid e-mails I'm sent all the time," Kinison said.
What triggered AOL's suspicions was allegedly complaints made by someone on the Grove's e-mail list.
Kinison said she had just sent out news of Alan Palmer's Fabulous Divas of Broadway performance this weekend when she could no longer sign into the account.
"I called someone in India, that's where the people who answer the phone are is in India and I asked Why is my AOL not working? I've been an eight-year customer."
That's when AOL told her of their suspicions.
"Finally someone from their headquarters called me because they knew I wasn't someone who was going to go away until I got answers," Kinison said.
Kinison threatened to get a lawyer if AOL would not allow her to enter her account to retrieve e-mails and contacts.
They agreed to allow her in for two days.
"I'm sure I'm not the first that this has happened to and the phone is ringing all day," she said.
At the end of every Grove Theatre e-mail, it says "You received this email because you previously asked me to send you information or requested information or purchased tickets from the Grove Theatre. If you no longer wish to receive emails from me, please respond to this email and write unsubscribe in the subject line of your reply. Please be patient. We will remove your name as quickly as possible. Thank you for your support of the Grove Theatre."
"Whoever called and said 'I'm getting these e-mails and I don't want them' and got AOL upset - they're still going to get my e-mails because AOL won't tell you who complained," Kinison said. "The end result is they're going to have to e-mail us or call us."
Kinison is setting up a new account through Constant Contact, Inc. - a company that helps small businesses, associations and non-profits connect with their customers, clients and members.
"You pay a monthly fee and they take care of all your e-mails," Kinison said. "It's a lot of work to send out all these e-mails. This company will do it and keep your e-mail cleaned up."
To contact the Grove Theatre until the new account is set up, e-mail Grovetheatre@inbox.com. or call (909) 920-4343.
"It's so nice to see the responses, I can't even tell you," Kinison said. "It's overwhelming how many e-mails we've gotten and phone calls. It lets you know people do appreciate you and whoever the bad egg is I feel sorry for them."
AOL has pulled the curtain on the Theatre's account.
The reason?
The company believed the Theatre owner, Sherry Kinison, to be involved in a pyramid scheme.
"I have the most squeaky clean e-mail and I can't get rid of stupid e-mails I'm sent all the time," Kinison said.
What triggered AOL's suspicions was allegedly complaints made by someone on the Grove's e-mail list.
Kinison said she had just sent out news of Alan Palmer's Fabulous Divas of Broadway performance this weekend when she could no longer sign into the account.
"I called someone in India, that's where the people who answer the phone are is in India and I asked Why is my AOL not working? I've been an eight-year customer."
That's when AOL told her of their suspicions.
"Finally someone from their headquarters called me because they knew I wasn't someone who was going to go away until I got answers," Kinison said.
Kinison threatened to get a lawyer if AOL would not allow her to enter her account to retrieve e-mails and contacts.
They agreed to allow her in for two days.
"I'm sure I'm not the first that this has happened to and the phone is ringing all day," she said.
At the end of every Grove Theatre e-mail, it says "You received this email because you previously asked me to send you information or requested information or purchased tickets from the Grove Theatre. If you no longer wish to receive emails from me, please respond to this email and write unsubscribe in the subject line of your reply. Please be patient. We will remove your name as quickly as possible. Thank you for your support of the Grove Theatre."
"Whoever called and said 'I'm getting these e-mails and I don't want them' and got AOL upset - they're still going to get my e-mails because AOL won't tell you who complained," Kinison said. "The end result is they're going to have to e-mail us or call us."
Kinison is setting up a new account through Constant Contact, Inc. - a company that helps small businesses, associations and non-profits connect with their customers, clients and members.
"You pay a monthly fee and they take care of all your e-mails," Kinison said. "It's a lot of work to send out all these e-mails. This company will do it and keep your e-mail cleaned up."
To contact the Grove Theatre until the new account is set up, e-mail Grovetheatre@inbox.com. or call (909) 920-4343.
"It's so nice to see the responses, I can't even tell you," Kinison said. "It's overwhelming how many e-mails we've gotten and phone calls. It lets you know people do appreciate you and whoever the bad egg is I feel sorry for them."
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